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Commercial CSR - Welland

Full Time

We are looking for an experienced Commercial CSR to join the team at BIG Head Office in Welland. This position requires a relationship-oriented individual with strong organization and analytical skills. You will need to be comfortable in both a customer facing role, as well as interactions with insurance partners.     

BIG has a great philosophy: motivate your staff to succeed and you will succeed as a brokerage. We recognize the value of our employees and place as much emphasis on you as a person as we do the skills you bring to the table. The core of our business is attracting top insurance professionals and providing them with innovative technology, tools and the support required to compete in the fast-changing insurance landscape. We’re a rapidly growing insurance brokerage with over 35 locations across Ontario. We’re also proud to have been recognized on Insurance Business Canada’s Top Brokerages list for the last two years!

If you are comfortable working in a technology-focused environment that continues to evolve, we encourage you to apply.

Job Details:

  • Support the Commercial sales and customer service team while providing a superior level of service to our clients
  • Review commercial policies and recommend coverages based on individual consumer needs
  • Provide coaching, mentoring, and support throughout the brokerage on Commercial accounts
  • Adhere to the underwriting criteria set out by our broker partners
  • Follow-up, co-ordinate and deliver on client documents


  • Technology-oriented individuals
  • Ambitious and self-motivated
  • Ability to thrive in a fast-paced environment
  • Positive attitude and customer-focused
  • Excellent interpersonal and communication (written and oral) skills


  • RIBO license is required
  • 3+ years of Commercial Experience is an asset

What We Offer:

  • Competitive salary
  • Health care and disability benefits
  • Starting at 3 weeks of vacation
  • Opportunities to grow and develop

If you can see the BIG picture and the above description sounds like you, we encourage you to apply.

Interested? Apply Here

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